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Complaint

Author Boubacar Koné

Update

    How to File a Complaint

    At ml-aviator-game.com, we strive to provide a seamless and enjoyable gaming experience. However, we understand that issues may arise, and we are committed to resolving any concerns you may have. If you need to file a complaint, please follow the process outlined below to ensure that your issue is addressed promptly and fairly.

    1. Initial Contact: If you have a complaint, the first step is to contact our customer support team via email at [email protected]. Please provide a detailed description of your issue, including your account details, any relevant screenshots, and a clear explanation of the problem. The more information you provide, the quicker we can investigate and resolve your complaint. Our support team will acknowledge your complaint within 24 hours, providing you with a reference number for tracking your issue.
    2. Investigation: Once your complaint has been acknowledged, our dedicated complaints team will begin a thorough investigation. This process may involve reviewing your account history, transaction records, and any relevant game logs. We aim to resolve all complaints within 7 business days, but if the investigation requires more time, we will keep you informed of the progress and the reasons for any delays.
    3. Resolution: After the investigation is complete, we will provide you with a detailed response outlining our findings and the proposed resolution. This may include actions such as issuing refunds, adjusting your account balance, or offering compensation where appropriate. We will ensure that the resolution is fair and in line with our Terms and Conditions.

    Escalating Your Complaint

    If you are not satisfied with the initial resolution provided by our complaints team, you have the right to escalate the issue. To do so, please contact our senior management team at [email protected]. Include your reference number and a brief explanation of why you are dissatisfied with the outcome. We take escalated complaints seriously and will review your case with the utmost care.

    Confidentiality and Data Protection

    We take your privacy seriously and ensure that all complaints are handled with the utmost confidentiality. Your personal information will be used solely for the purpose of investigating and resolving your complaint, in accordance with our Privacy Policy. We are committed to protecting your data throughout the complaint process.

    Continuous Improvement

    We view complaints as an opportunity to improve our services. We regularly review the complaints we receive to identify areas where we can enhance our platform, processes, and customer support. Your feedback is invaluable in helping us achieve our goal of providing a superior gaming experience.

    Contact Us

    For any questions or to file a complaint, please email us at [email protected]. We are here to ensure that your concerns are heard and addressed promptly.